Dispute resolution

In case of complaints or disagreements regarding the order, product or service provided, the buyer can contact the merchant directly at:

Covart, trade for production and services
Owner: Jadranko Kovačec
Email: covart.leather@gmail.com
Address: Jarčec 2, Igrišće, 10297 Jakovlje, Croatia

The merchant undertakes to respond to the complaint within 15 days of receipt.

Out-of-court dispute resolution

In accordance with the Consumer Protection Act, we inform consumers that they can file a complaint via the online consumer dispute resolution (ODR) platform, available at:

🔗 https://ec.europa.eu/consumers/odr

Court jurisdiction

In the event that a peaceful resolution of the dispute is not possible, the jurisdiction of the court with subject matter and territorial jurisdiction according to the registered office of the trader shall be agreed.