Complaints and Dispute Resolution

1. Customer Complaints

In the event of complaints or disputes related to an order, product, or provided service, the customer may contact the merchant directly at:

Covart, craft for manufacturing and services
Owner: Jadranko Kovačec
E-mail: covart.leather@gmail.com
Address: Jarčec 2, Igrišće, 10297 Jakovlje, Croatia

The merchant undertakes to respond to the complaint within 15 days from the date of receipt.

2. Out-of-Court Dispute Resolution

In accordance with the Consumer Protection Act, consumers may submit a complaint via the Online Dispute Resolution (ODR) platform, available at:

🔗 https://ec.europa.eu/consumers/odr

3. Court Jurisdiction

If an amicable resolution of the dispute is not possible, the competent court shall be the court with subject-matter and territorial jurisdiction according to the registered office of the merchant.